Frequently Asked Questions (FAQs)
Welcome to Voxend Phones. Below are answers to the most common questions about our store, payment methods, shipping, and returns.
1. Orders & Payments
Q: What payment methods do you accept?
We accept:
M-Pesa Paybill: 247247 (Account: 0726205625) Cash Payment (For Pay on Delivery Orders)
Q: How do I pay using Equity Paybill?
Open your M-Pesa menu.
Select Lipa na M-Pesa > Paybill.
Enter Paybill Number: 247247.
Enter Account Number: 0726205625.
Enter the amount and your M-Pesa PIN.
Confirm and complete payment.
The name that will appear when paying is “Abdihamid Siraji Sheikh.”
Q: Do you offer Pay on Delivery?
Yes! Pay on Delivery is available.
Q: How do I place an order?
Browse our products and click “Add to Cart”.
Click “Checkout” and enter your shipping details.
Choose M-Pesa Paybill or Cash on Delivery (if eligible).
Complete the purchase, and you’ll receive a confirmation message.
2. Shipping & Delivery
Q: How long does delivery take?
🚀 Nairobi & Nearby Areas: 24 hours
🚀 Other Regions in Kenya: 24-72 hours (depending on location)
Q: How much does shipping cost?
Shipping fees vary based on your location. Contact us for details.
3. Returns & Refunds
Q: Can I return a product if I change my mind?
Yes! We have a 3-day return policy for unused products in their original packaging.
Q: What if I receive a faulty or wrong product?
We accept returns for defective or incorrect items. Contact us within 3 days for a replacement or refund.
Q: How do I request a refund?
- Contact us via WhatsApp or Call: 📱 https://wa.me/254708239055 | 📞 Call Us tel:+254708239055
- Provide your order details and issue.
- If eligible, we will process the refund within 5-7 working days.
4. Contact & Store Location
Q: How can I contact Voxend Phones?
📞 Call: 📞 tel:+254708239055
📱 WhatsApp: 📱 tel:+254708239055
📧 Email: info@voxendphones.com
Q: Where is your shop located?
📍 Find us on Google Maps: 🛍️ Click Here