1. General Information

• Voxend Phones is an online and physical retail store selling smartphones, accessories, and electronics.
• Our physical shop is located at Jubilee Exhibition, Luthuli House, Along Luthuli Avenue.
• We reserve the right to update these terms at any time.

2. Products & Pricing

• All products listed on our website are subject to availability.
• Prices are in Kenyan Shillings (KSh) and may change without notice.
• We accept Bitcoin and cryptocurrency payments in addition to standard payment methods.

3. Orders & Payments

• Orders are processed after full payment is received.
• We accept M-Pesa, Bank Transfer, Card Payments, and Cryptocurrency (Bitcoin & others).
• If an order cannot be fulfilled, we will issue a full refund.

4. Shipping & Delivery

• Nairobi Deliveries: Within 24 hours.
• Other Regions: 24 to 72 hours, depending on location.
• Customers must provide accurate delivery details.
• Delays due to unforeseen circumstances (weather, courier issues) are not our responsibility.

5. Returns & Refunds

• We accept returns within 3 days of purchase if the item is unused and in its original packaging.
• Refunds are processed within 7 business days after inspection.
• For warranty claims, please refer to our Refund & Warranty Policy.

6. Warranty Policy

• Most smartphones come with a 12-month manufacturer’s warranty.
• Warranty does not cover physical damage, liquid damage, or unauthorized repairs.
• Claims must be made through authorized service centers.

7. User Accounts & Privacy

• Users must provide accurate personal information when creating an account.
• We do not share your personal data with third parties, except for delivery purposes.
• For more details, read our Privacy Policy.

8. Liability & Disclaimers

• We are not responsible for misuse, third-party service failures, or software issues.
• Images on our website are for illustration only; actual products may vary slightly.

9. Governing Law

These Terms & Conditions are governed by Kenyan law. Any disputes shall be settled in accordance with Kenyan regulations.

By using our website, you agree to these terms. If you have any questions, please contact us.